Privacy Policy
Last updated
Chicane (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.
Information We Collect
When you use our site, we may collect information you provide directly, such as your name, phone number, email address, and birthday when you submit a contact form, an event inquiry, or sign up for updates, along with basic usage information about how you interact with the site.
How We Use Your Information
- To respond to your questions and inquiries
- To manage reservations and event requests
- To send news, offers, and event updates you have opted in to receive
- To improve our site and our services
Cookies and Analytics
We measure how the site is used so we can improve it. This is our own measurement, kept on our own systems: we do not use Google Analytics, advertising pixels, or any third-party tracking service, and we do not sell or share this data.
No cookies are used for analytics. Instead, each visit is counted using a code created from your network address and browser, combined with a secret and the current date. Your network address is never stored. Because the date forms part of that code, it changes every day, which means it cannot be used to recognise you tomorrow or to follow you across other websites.
Alongside that code we record the page visited, whether the device is a phone, tablet or desktop, and the website that sent you to us: the site name only, never the full address of the page you came from.
The site sets one cookie, and only for staff: it keeps a member of our team signed in to the private admin area. It is not set for visitors.
Sharing Your Information
We do not sell your personal information. We share it only with the service providers who help us operate, such as our reservation, point-of-sale, and marketing platforms, and only as needed to provide those services.
How Long We Keep Your Information
We keep information only for as long as it is needed for the purpose it was given, and then delete it or remove the parts that identify you.
In practice, enquiries, event and banquet requests, and comments are kept while we deal with them and for as long afterwards as we need them for our own records. Booking and ticket records are kept for as long as our accounting and tax obligations require. Marketing contacts are kept until you unsubscribe.
Our analytics keeps nothing that could be traced back to you. As described above, the daily code cannot be linked to you once that day has passed, and your network address is never stored at all.
If you would like the information we hold about you removed sooner, contact us using the details below and we will do so unless we are required to keep it.
Your Choices
You may unsubscribe from marketing emails at any time using the link in any message, and you can opt out of text messages by replying STOP. To review, update, or delete the information we hold about you, contact us using the details below.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
Questions about this policy? Email us at team@chicane.com or write to us at 885 Starkweather St, Plymouth, MI 48170.